MetaBank® Study Reveals Why Businesses Should Leverage Faster Payments for Improved Customer Experience
These are among the actionable insights identified in
"Consumers are demanding seamless, faster payments across the board. Companies would be well served by offering this innovation to their customers," said
Faster Payments: What Consumers Want from Businesses in 2019 examined consumer preferences for receiving payments from businesses and is based on the responses of more than 1,200 U.S. adults. Key trends from this research are included below. An infographic summarizing this research is available here.
- Faster payments can contribute to a company's business, and speed matters. Nearly two in five (39%) Americans would be more willing to do business with a company that offers a direct deposit they'd receive in a few days. But that willingness increased to about half (47%) for direct deposit options available in minutes. And business owners don't have to bear the cost of implementing faster payments alone. Almost one-fourth (24%) of Americans said they'd be willing to pay a small fee to receive rebates, refunds or credits within minutes of providing their debit card information.
- Consumers want seamless, instant options to spend, receive and move money. Digital, peer-to-peer options like
PayPal, Venmo and Zelle are wildly popular. In 2018 alone, $328 billionwas moved via these three platformsi. The Meta study shows these options are becoming increasingly popular for B2C disbursements, too. Nearly one-fourth (24%) of Americans selected one of these options as their preferred method to receive funds from a business. This includes 17% who preferred PayPal, 4% who preferred Zelle and 3% with a preference for Venmo.
- When it comes to B2C payments, convenience is the number one driver for consumers. Today's culture is increasingly on-demand, from social media to ridesharing. But the study confirmed these expectations are spilling over into B2C payments. Thirty-six percent of Americans who had a preferred method of payment chose one over the others due to convenience. Eighteen percent selected their preferred method because it provides quicker access to funds.
- Consumer preferences are shifting toward alternative payment methods — and away from checks. Nearly
$2 billionin business-to-consumer payments are made annually. About half are made by paper checkii. These paper checks cost businesses as much as $3.15per paper check writteniii. But the study shows consumers would increasingly prefer to receive B2C disbursements via alternative payment methods. One-third (31%) of those surveyed would be less willing to do business with a company that makes payments via check that would take a few weeks for them to receive.
Click here to download the complete Faster Payments: What Consumers Want from Businesses in 2019 infographic.
Meta recently launched its faster payments platform, which enables its partners to disburse funds in near real-time. As a leading issuer of payments services, its suite of solutions includes Mastercard Send, ACH origination, wire transfers and more.
Meta is a leader in providing innovative financial solutions to consumers and businesses in under-served niche markets, and believes in financial inclusion for all. Meta works with high-value niche industries, rapid-growth companies and technology adopters to grow their businesses and build more profitable customer relationships.
About Faster Payments: What Consumers Want from Businesses in 2019
2019 Study of Consumer Payments Preferences is an internet-based survey conducted independently by
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i Cornerstone Advisors, "Fintech Adoption in the U.S." (https://www.q2ebanking.com/resource-request/fintech-adoption-in-us/)
iii NACHA, "Direct Deposit for Businesses" (https://electronicpayments.nacha.org/direct-deposit/businesses/direct-deposit-businesses)